Admissions & enrolment
Enquiries, applications, suitability review and the handover into enrolment.
STUDENT MANAGEMENT · PART OF RTO OS
Every student.
Every step.
Connected.
From the first enquiry to the next achievement. Bring your student records, people and daily operations into one clear view.
Your existing RTO OS account. The permissions your role already holds.
PEOPLE AT THE CENTREA clearer path.
A more connected team.
A more connected team.
Admissions → Learning → Achievement
Since 2009Supported in AustraliaConnected with CAQA LMSBuilt within RTO OS
YOUR DAILY WORK, IN VIEW
One place for the work
behind student success.
CAQA SMS brings together the existing RTO OS workflows. Your team works with the same records, access controls and organisation context across each area.
Student records
Identity, contact details, learning history, consent and student self-service.
Training & attendance
Programs, offerings, class sessions, attendance and assessment results.
Fees & finance
Fee schedules, student accounts, invoices, payments and refunds.
Support & quality
Support cases, surveys, feedback, privacy and evidence management.
Credentials & reporting
Credential checks, reporting preparation and submission records.
A CONTINUOUS STUDENT JOURNEY
Make the next step clear.
Welcome
Capture enquiries and understand learning needs.
Enrol
Review information and prepare the training journey.
Deliver
Coordinate learning, attendance and support.
Recognise
Review outcomes and manage credential checks.
FAMILIAR BY DESIGN
One account.
A connected CAQA experience.
SMS uses the RTO OS staff account and security controls. Launch connected learning through the existing LMS connection; student access continues through the student portal. Access to each system follows your assigned role.
A FEW PRACTICAL ANSWERS
Start with confidence.
Do I need another account?
Staff use their existing RTO OS credentials, including required multi-factor authentication. SMS shares the existing organisation and user records. Students use the student portal sign-in; a student identity does not grant staff access.
Does this replace the LMS?
SMS manages student administration. The LMS delivers course content, activities and assessments. The existing RTO OS connection links the two using scoped, short-lived sign-in tickets.
What is the reporting status?
RTO OS includes AVETMISS and VET Information Standard preparation workflows. External NCVER validation, STARS access and USI Registry connectivity have separate acceptance requirements. Availability of a screen is not proof of regulator acceptance.
Where can my team get help?
Use the support area inside RTO OS, email info@caqa.edu.au or call 1800 266 160.